In case of cancellation or delay of more than two hours in the departure you can choose between the continuation or alternative route to the final point at no additional cost and at the first possible time or the reimbursement of the ticket price and, if applicable, a free return service by bus or coach at the first possible time, to the first point of departure.
No. The only reasons for denial are to comply with the safety requirements of current regulations or when the design of the vehicle makes it impossible to embark, disembark or transport the person in a safe and viable manner.
To request to be accompanied by another person capable of providing the required assistance and to be informed immediately of such reasons, including in writing within 5 working days if expressly requested.
Proceed to file a complaint with the authorities of the place where the theft has occurred and in case you have contracted travel insurance with such coverage, report the incident to the company.
You have the right to receive a compensation that will be calculated in accordance with the regulations in force and whose maximum limit for death and personal injury of the passenger shall not be less than 220,000 euros per passenger and 1,200 euros per piece of damaged luggage, as well as to receive adequate and proportionate assistance after the accident consisting of food, drink and accommodation, if necessary.
Transport services by bus or coach of groups of passengers formed at the request of the client or at the initiative of the carrier.