Sea transport by waterways

1. What rights do I have if I am a disabled passenger or a passenger with reduced mobility?

When European Regulation 1177/2010 applies (except for exceptions, passenger services departing from an EU port or returning to the EU if the carrier is an EU carrier and cruises departing from the EU):

  1. They cannot charge you additional costs or impose special conditions for booking and ticketing.
  2. They cannot refuse you to make a reservation, unless it is strictly necessary to comply with safety regulations set by the competent authorities or when the design of the ship or port infrastructure makes it impossible for you to be transported safely. In this case, you may be required to bring a companion who can provide the required assistance. The carriage of such an escort will be free of charge for passenger services.
  3. If you are denied boarding, having notified your special needs before purchasing the ticket, you have the right to choose between reimbursement (and when necessary, return to the first point of departure) or, your relocation to the final destination at no extra charge and under comparable conditions of carriage.
  4. You also have the right to be informed in writing of the reasons for the refusal within 5 days of your request.
  5. You must be provided with information on accessibility.
  6. You have the right to free assistance in ports and on board ships, provided that you have requested it at least 48 hours in advance and that you present yourself at the point indicated by the carrier no more than 60 minutes before the announced embarkation time or, if no embarkation time has been determined, at least 60 minutes before the announced departure time.
  7. You are entitled to compensation in the event of damage to or loss of your mobility equipment, provided that the event giving rise thereto is the result of fault or negligence on the part of the carrier. The compensation will consist of the replacement value or the cost of repairing the equipment.
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