The present information, rules, and conditions (collectively referred to as the "Legal Notice") are intended to regulate, where applicable, the use of the website(s) made available to the public by Asociación Catalana de Agencias de Viajes Especializadas (hereinafter, the "Websites") in order to comply with the corresponding legal obligations.
This Legal Notice was last modified on 04/28/2025.
ABOUT Asociación Catalana de Agencias de Viajes Especializadas
WEBSITES AND DOMAINS
Asociación Catalana de Agencias de Viajes Especializadas operates in the network, to offer its services, with the following domains.
- www.acave.travel
considering www.acave.travel as the main domain.
VERY IMPORTANT Some services offered on the site(s) of Asociación Catalana de Agencias de Viajes Especializadas, accessible to Internet users, may be subject to particular conditions and instructions which, where applicable, replace, complete and/or modify this Legal Notice and which must be accepted by the User before the corresponding service is provided. This is particularly applicable in cases where reservations are made or services or products are contracted, in which case the content of the general conditions (identified as GENERAL CONDITIONS OF CONTRACTING in the corresponding pages) must be applied.
OBJECT AND FUNCTIONALITY OF Asociación Catalana de Agencias de Viajes Especializadas SITES
The activity of the Asociación Catalana de Agencias de Viajes Especializadas is an association of companies in the travel agency sector.
Asociación Catalana de Agencias de Viajes Especializadas reserves the right to modify these terms of use at any time, as well as any other specific conditions.
If any clause included in these general conditions is declared, in whole or in part, null or unenforceable, such nullity or unenforceability shall only affect that provision or the part thereof that is deemed null or unenforceable, with the rest of the general conditions remaining in force. The affected provision, or the part thereof, shall be considered as not included.
GENERAL INFORMATION (IDENTIFICATION AND CONTACT DETAILS)
In compliance with art. 10 of Law 34/2002, of 11 July, on information society services and electronic commerce, we inform you that Asociación Catalana de Agencias de Viajes Especializadas, Av. Riera de Cassoles 54, 5ª Planta, 08012 Barcelona with NIF G08775546, is registered in the Registry of the Subdirectorate General of Programming and Administrative Action of the Ministry of Labor under file number 2466.
You can contact us, in addition to being at your disposal in our offices, using the following means:
- By email through the address: acave@acave.travel
- By telephone to the customer service number: +34 933 219 729.
ABOUT USERS
Access to and/or use of the Websites of Asociación Catalana de Agencias de Viajes Especializadas by any individual grants that person the status of USER. The USER accepts the General Terms and Conditions of the Websites of Asociación Catalana de Agencias de Viajes Especializadas for their use and access, as set forth below.
The User of the Websites of Asociación Catalana de Agencias de Viajes Especializadas must carefully read this Legal Notice each time they intend to use them, as both this notice and the terms of use contained herein may have been modified.
CONDITIONS OF USE OF THE Asociación Catalana de Agencias de Viajes Especializadas sites
The site(s) of Asociación Catalana de Agencias de Viajes Especializadas offer access to various contents (services, information, data, etc.). The USER assumes responsibility for the use of the Asociación Catalana de Agencias de Viajes Especializadas site(s) on his/her part. Therefore, it is the responsibility, commitment and obligation of the user to make appropriate use of the contents and services that Asociación Catalana de Agencias de Viajes Especializadas offers through the Asociación Catalana de Agencias de Viajes Especializadas site(s):
- Engage in illicit or illegal activities according to the European and Spanish legal system.
- Violate Spanish and international legislation on intellectual and industrial property.
- Disseminate content or propaganda of a racist, xenophobic, pornographic-illegal, apology of terrorism or offensive against human rights.
- Causing damage to the computer systems of Asociación Catalana de Agencias de Viajes Especializadas of its suppliers or third parties.
- Introduce or disseminate malicious software, computer viruses or any other physical or logical systems that are likely to cause the damage mentioned in the previous point.
- Attempt to access or, as the case may be, use the accounts of other users and modify or manipulate their data.
AGE OF USERS
The site(s) of Asociación Catalana de Agencias de Viajes Especializadas do not contain content that is offensive or inappropriate for minors. However, minors under the age of 14 are not allowed to use the site, and it is recommended that, where appropriate, the use be supervised by a legal guardian or adult. In no case should children under 14 years of age provide Asociación Catalana de Agencias de Viajes Especializadas with personal data, their own or that of relatives.
In order to respect the legislation in force Asociación Catalana de Agencias de Viajes Especializadas prohibits the contracting or reservation of products and/or services to minors under 18 years of age or legally incapacitated.
RESPONSIBILITIES OF THE USER OF Asociación Catalana de Agencias de Viajes Especializadas WEB SITES.
The USER is solely responsible for any violations they may commit or any damages they may cause due to the improper use of the Websites of Asociación Catalana de Agencias de Viajes Especializadas Asociación Catalana de Agencias de Viajes Especializadas is exempt from any liability that may arise as a result of the USER's actions.
USER REGISTRATION
To access certain services, the REGISTERED USER status is required. The USER is responsible for safeguarding their password to prevent identity theft when accessing Asociación Catalana de Agencias de Viajes Especializadas websites as a registered user.
Additionally, the USER declares that all personal information provided for access to the Asociación Catalana de Agencias de Viajes Especializadas website(s) and during its use is true, complete, and accurate, and agrees to keep it updated in subsequent uses of the services offered.
The transmission and submission of data by the USER through the Websites of Asociación Catalana de Agencias de Viajes Especializadas, as well as the information sent by the company, are protected by the latest electronic security technologies available on the web. Likewise, the data provided and stored in our databases are also protected by security systems that prevent unauthorized third-party access. Asociación Catalana de Agencias de Viajes Especializadas, makes its best efforts to maintain the most up-to-date security systems to ensure the effectiveness of these protections.
INTELLECTUAL PROPERTY ON THE CONTENTS OF THE WEBSITE
Asociación Catalana de Agencias de Viajes Especializadas is the owner or, failing that, holds the relevant licenses for the exploitation of intellectual and industrial property rights related to the Websites. This includes all the elements that compose it, such as its structure, design, source code, platform, texts, images, logos, trademarks, graphic elements, interfaces and any other content or information, as well as the services available on it. These elements are protected by the applicable legislation on intellectual and industrial property.
The access, navigation or use of the Websites by the user does not entail, in any case, an assignment, license, waiver or transfer, in whole or in part, of the intellectual or industrial property rights of Asociación Catalana de Agencias de Viajes Especializadas. The user may only use the contents of the Websites in a strictly personal and private sphere, for the sole purpose of accessing the services of the Websites and in accordance with these Terms of Use.
References to trademarks, trade names or other distinctive signs, whether owned by Asociación Catalana de Agencias de Viajes Especializadas or third parties, do not grant any right over them to the user. At no time, unless expressly authorized, access, navigation or use of the Websites confer any right over such distinctive signs.
All intellectual and industrial property rights over the contents of the Websites are reserved. In particular, any reproduction, modification, distribution, public communication or total or partial transformation of the contents without the prior written and express authorization of Asociación Catalana de Agencias de Viajes Especializadas or, where appropriate, of the holder of the corresponding rights is prohibited. Likewise, it is forbidden the total or partial reproduction of the contents without citing its origin or without requesting the corresponding authorization.
It is also forbidden to remove or manipulate any copyright notice or other notices identifying the rights holders, as well as technical protection systems, fingerprints or other security mechanisms incorporated in the content of the Websites.
If the user provides information to Asociación Catalana de Agencias de Viajes Especializadas through any of the enabled channels, the user declares and guarantees that he/she has the right to share it freely, that such information does not infringe intellectual or industrial property rights, trade secrets or any other rights of third parties and that its content is not confidential or harmful to third parties.
The user assumes full responsibility for any information you transmit to Asociación Catalana de Agencias de Viajes Especializadas, exempting it from any liability arising from such communication, without restrictions as to its accuracy, legality, originality or ownership. Asociación Catalana de Agencias de Viajes Especializadas is not responsible for the misuse that third parties may make of the contents of the Web Sites and reserves the right to take legal action, both civil and criminal, in case of infringement of their intellectual property rights or industrial.
If the user detects the presence of illicit, illegal content, contrary to current regulations or that infringes intellectual or industrial property rights, he/she must immediately notify Asociación Catalana de Agencias de Viajes Especializadas through the e-mail address acave@acave.travel, so that the appropriate measures can be taken.
Likewise, if any user or third party considers that the contents of the Websites infringe their intellectual or industrial property rights or other legal rights, they may send a communication to acave@acave.travel, including the following information:
- Identification of the claimant and his or her means of contact, or if applicable, that of his or her legal representative.
- Documentation that proves his status as holder of the rights allegedly infringed.
- Detailed description of the allegedly infringed rights, as well as their exact location within the Websites.
- Express statement in which the claimant states that the use of the contents has been made without the consent of the owner of the rights allegedly affected.
LINKS
EXTERNAL LINKS TO OTHER WEBSITES
Asociación Catalana de Agencias de Viajes Especializadas has no control over the content, privacy policies or practices of third party websites and therefore assumes no responsibility for them. Also, these Web Sites may contain links that allow the user to access pages outside the domain of Asociación Catalana de Agencias de Viajes Especializadas. If the user decides to use these links, Asociación Catalana de Agencias de Viajes Especializadas informs that it does not exercise any supervision over these sites, their contents or the information they may collect about your Internet activity, including the actions performed on our Websites.
You agree that Asociación Catalana de Agencias de Viajes Especializadas is not responsible for the availability of these websites or external resources, nor endorses in any way advertising, products or any other material that may be offered through them. Similarly, Asociación Catalana de Agencias de Viajes Especializadas assumes no responsibility for the contents accessed through links to external websites, nor does it guarantee the technical availability, quality, reliability, accuracy, completeness, accuracy, veracity, validity or legality of any information contained in such hyperlinks or websites.
Also, the user agrees that Asociación Catalana de Agencias de Viajes Especializadas shall not be liable for any loss or damage arising from the availability or inaccessibility of these websites or external resources, nor for any reliance placed on the truthfulness, accuracy or existence of any advertising, products or information provided through them.
If a user becomes aware that any of the links available on the Websites redirects to pages with illegal, harmful, offensive, violent or immoral content, you are urged to notify Asociación Catalana de Agencias de Viajes Especializadas immediately to assess their removal.
The activities carried out on sites outside Asociación Catalana de Agencias de Viajes Especializadas are governed by their own regulations and terms of use. It is recommended that, before using them, users review their respective legal notices or similar sections.
Additionally, users who wish to establish links from their own websites to the Asociación Catalana de Agencias de Viajes Especializadas portal must comply with the following conditions:
The link may only direct to the home page of the Websites, without the possibility of reproducing it in whole or in part.
You may not use frames, frames or any other mechanism that allows viewing the Web Sites of Asociación Catalana de Agencias de Viajes Especializadas along with external content or through different addresses, as it could cause confusion about the origin of the services or content, involve unfair imitation, unduly benefit from the reputation of Asociación Catalana de Agencias de Viajes Especializadas or engage in other practices contrary to law.
No false or inaccurate statements may be made about Asociación Catalana de Agencias de Viajes Especializadas, its services or its partners, employees or customers on the linked websites.
You may not use trademarks, trade names or any other distinctive sign of Asociación Catalana de Agencias de Viajes Especializadas without express authorization or except as permitted by law.
Websites that establish the link must comply with current legislation and refrain from including or linking to illegal content, offensive or contrary to morality and decency. In addition, it must not mislead or create the impression that Asociación Catalana de Agencias de Viajes Especializadas endorses or approves their ideas, statements or activities, especially if they are not related to the activity of Asociación Catalana de Agencias de Viajes Especializadas.
Finally, users who integrate content from other users on their own websites will not be subject to these conditions, since in these cases references to such content are not direct links to the portal of Asociación Catalana de Agencias de Viajes Especializadas, but their own platforms access the code necessary to display the content published in Asociación Catalana de Agencias de Viajes Especializadas on their own pages.
LINKS ON OTHER WEBSITES DIRECTING TO www.acave.travel
Asociación Catalana de Agencias de Viajes Especializadas does not allow the insertion of links to their Web Sites from pages that contain information, materials or content that are unlawful, illegal, offensive, obscene or, in general, violate current legislation, morality, public order or socially accepted norms.
However, users may include links on their own websites that direct to the Websites, provided that the following conditions are respected: (a) the link may not reproduce, in whole or in part, the content of the Websites; (b) it is not allowed to generate a frame or environment that alters the visualization of the Websites or modify their appearance in any way; (c) no false, misleading or inaccurate statements may be made about the Websites and, in particular, it may not be suggested that Asociación Catalana de Agencias de Viajes Especializadas has authorized, supervised or assumed in any way the contents or services available on the web page where the link is included; d) the Websites containing the link may not include information or content that is illegal, offensive, contrary to morality or public order, or infringe the rights of third parties, including intellectual and industrial property, right to honor, personal or family privacy, self-image or any other right protected by the rules of protection of personal data.
Asociación Catalana de Agencias de Viajes Especializadas lacks the capacity and human or technological resources necessary to monitor, know or approve the content, information, products or services offered on third party websites that contain links to their Websites. Therefore, Asociación Catalana de Agencias de Viajes Especializadas is not responsible, in any case, for any aspect related to these external websites, including, but not limited to, its operation, accessibility, data, information, files, quality and reliability of products and services offered, their own links or any other content available on them.
OBLIGATIONS AND LIMITATION OF LIABILITY
Asociación Catalana de Agencias de Viajes Especializadas does not warrant or assume any liability in connection with: (i) the continuity or uninterrupted availability of the contents of the Websites; (ii) the non-existence of errors in such contents; (iii) the absence of viruses or other harmful elements in the Websites or in the server that hosts it; (iv) the absolute security of the Websites or the impossibility that its protection measures could be violated; (v) the usefulness or performance of the contents offered on the Websites; and (vi) any damage or harm that the user or third parties may suffer due to non-compliance with the conditions, rules or guidelines established by Asociación Catalana de Agencias de Viajes Especializadas on the Websites, or due to the violation of the platform's security systems.
Notwithstanding the foregoing, Asociación Catalana de Agencias de Viajes Especializadas states that it has implemented, to the best of its ability and according to the current state of technology, all necessary measures to ensure the proper functioning of the Websites and minimize possible errors in its operation, both from a technical and legal and organizational perspective.
In the event that a user detects the presence of any illicit, illegal or contrary to current regulations, or that may involve an infringement of third party rights, you must immediately notify Asociación Catalana de Agencias de Viajes Especializadas so that appropriate action can be taken.
Asociación Catalana de Agencias de Viajes Especializadas does not guarantee the accuracy, completeness or updating of the information published on the Web Sites when it comes from external sources, so it assumes no liability for any damages that may arise from the use of such information.
INTERRUPTION AND MODIFICATION OF WEBSITES
Asociación Catalana de Agencias de Viajes Especializadas reserves the right to modify, limit, suspend or discontinue, either temporarily or permanently, access, navigation, use, hosting of content and / or downloading of information or services from the Websites, with or without notice. In no event shall the user be entitled to claim any compensation for such actions.
USE OF SOCIAL PROFILES
Through these conditions, Asociación Catalana de Agencias de Viajes Especializadas informs users about their rights and responsibilities when interacting with their social profiles on platforms such as Linkedin, X, Facebook, Instagram and other similar networks. Likewise, it establishes the rules on the use of content shared on these platforms, the use of trademarks and logos, as well as the possible responsibilities arising from their use.
Asociación Catalana de Agencias de Viajes Especializadas strives to maintain proper operation of their social profiles and ensure a safe experience for users. However, due to the nature of social networks, situations beyond its control may arise, especially by the intervention of third parties. Below are some circumstances in which Asociación Catalana de Agencias de Viajes Especializadas will not be responsible for the actions of users:
- Publication of information on the social network by third parties outside Asociación Catalana de Agencias de Viajes Especializadas.
- Technical failures or interruptions in the social network due to problems in the platform, third parties or force majeure.
- Modifications in the conditions of use, privacy policies or operation of the social network, which are the sole responsibility of the platform.
- Publication of illicit, libelous, discriminatory, violent or contrary to morality and fundamental rights content by users.
- Misuse of the social network to introduce viruses or malicious code that may affect Asociación Catalana de Agencias de Viajes Especializadas or other users.
In case of detecting content contrary to current regulations, Asociación Catalana de Agencias de Viajes Especializadas undertakes to remove it as soon as it becomes aware of it. It also reserves the right to warn, moderate, suspend or expel users who repeatedly post inappropriate content. If a user reoccurs in prohibited conduct after being suspended or expelled previously, may be blocked indefinitely.
Asociación Catalana de Agencias de Viajes Especializadas does not guarantee the accuracy, completeness or updating of the content shared by third parties in their social profiles or external links that may appear in them. The opinions or recommendations expressed by third parties do not necessarily reflect the position of Asociación Catalana de Agencias de Viajes Especializadas, which is not responsible for the content posted by users on their social platforms.
The information shared on Asociación Catalana de Agencias de Viajes Especializadas's social profiles should not be construed as professional advice. For specific queries, users should refer to the company's official customer service channels.
Users who follow the social profiles of Asociación Catalana de Agencias de Viajes Especializadas can interact by posting comments, images, links or other content, always respecting the rules of the social network and the rights of others. In all cases, the user must own the rights to the content published or have the corresponding authorization.
It expressly prohibits the publication of content that violates intellectual property rights, privacy, image or any current regulations. Asociación Catalana de Agencias de Viajes Especializadas may remove such content and block users responsible temporarily or permanently.
The contents, comments and responses posted on the social profiles of Asociación Catalana de Agencias de Viajes Especializadas by users, advertisers or third parties are the sole responsibility of their authors. Asociación Catalana de Agencias de Viajes Especializadas is not responsible for the content generated by third parties on their platforms.
Similarly, Asociación Catalana de Agencias de Viajes Especializadas reserves the right not to respond individually to messages and comments received on their social networks and to automatically unfollow users who start following their profile.
Some content on Asociación Catalana de Agencias de Viajes Especializadas profiles may contain forward-looking information relating to future events. Such statements are subject to uncertainties and risks, so Asociación Catalana de Agencias de Viajes Especializadas assumes no obligation to update or correct such information.
For questions, complaints or additional information, users should contact Asociación Catalana de Agencias de Viajes Especializadas's official customer service channels.
Asociación Catalana de Agencias de Viajes Especializadas may use their profiles on social networks for advertising purposes. In case of commercial prospecting campaigns, it will be done in compliance with current regulations on data protection.
Recommending Asociación Catalana de Agencias de Viajes Especializadas social profiles to other users to share information about their activities will not be considered advertising.
Asociación Catalana de Agencias de Viajes Especializadas protects its intellectual and industrial property rights and recalls that:
- Users do not acquire any right to exploit the content posted on their social profiles, beyond what is necessary for viewing.
- The logos, trademarks and trade names displayed on the social network are owned by Asociación Catalana de Agencias de Viajes Especializadas or third parties with permission for use.
- Navigation in social profiles.
GENERAL PROVISIONS
The titles of the various clauses are merely indicative and do not influence the interpretation of these Terms of Use. Also, Asociación Catalana de Agencias de Viajes Especializadas reserves the right to modify all or part of the terms set forth herein, notifying such changes through the same means in which they were published or by communication to users.
These Terms of Use shall remain in force while they remain published on the Web Sites, until they are updated or modified. At that time, the new conditions will replace the previous ones and will be applicable as of their publication.
Without prejudice to any special conditions, Asociación Catalana de Agencias de Viajes Especializadas may suspend, interrupt or terminate access to the contents of the Websites at any time and without notice, without giving rise to any right to compensation for the user. After such suspension or termination, the restrictions on use set forth in these Terms of Use shall remain in force.
In addition, Asociación Catalana de Agencias de Viajes Especializadas agrees to cooperate with the judicial and police authorities in case of detecting any illegal activity on the Websites, providing the necessary information if required.
If any provision of these Terms of Use is declared invalid or unenforceable by a competent judicial or administrative authority, such circumstance shall not affect the validity and enforceability of the remaining provisions.
The fact that Asociación Catalana de Agencias de Viajes Especializadas does not enforce a right or provision set forth in these Terms of Use shall not imply any waiver, unless expressly agreed in writing.
CONFIDENTIALITY AND DATA PROTECTION
In accordance with the provisions of current legislation on Data Protection, all personal data provided during the use of the Websites will be treated in accordance with the provisions of the Privacy Policy that all users must expressly accept in order to use the Websites.
To consult the Websites' Privacy Policy in detail, please visit the following link: https://www.acave.travel/en/politica-de-proteccion-de-datos
APPLICABLE LAW, COMPETENT JURISDICTION, AND DISPUTE RESOLUTION
Whenever the applicable regulations provide the possibility for the parties to submit to a specific jurisdiction, any legal dispute arising from or related to these Websites shall be governed by the Spanish legislation in force at the time of the dispute. We shall submit to the Courts and Tribunals of Barcelona, as well as, where applicable, to Consumer Arbitration Tribunals or similar bodies to which we may be affiliated at the time of the dispute.
In all respects, the rules of use of Asociación Catalana de Agencias de Viajes Especializadas are governed by Spanish law. The language used to draft and interpret this legal notice is Spanish. An individual copy of this legal notice is not stored for each user, but it will always be available online at Asociación Catalana de Agencias de Viajes Especializadas
In the event of a dispute or claim related to this text or any activity of Asociación Catalana de Agencias de Viajes Especializadas, users have the option to submit to the Consumer Arbitration System, in which Asociación Catalana de Agencias de Viajes Especializadas participates. However, for disputes related to activities requiring professional licensing, users must refer to the appropriate bar association authority.
If users meet the definition of consumers or users under Spanish law and reside in the European Union, and experience issues with an online purchase made through Asociación Catalana de Agencias de Viajes Especializadas, they may seek an out-of-court resolution through the Online Dispute Resolution Platform, established by the European Union and developed by the European Commission under Regulation (EU) 524/2013.
You can visit the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show